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We’re happy to help you with advice on your wetsuit, find the right size or thickness or chat about your last surf trip.

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Mon - Sun : 08.00 - 22.00
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+31 85 130 1813

Mon - Sun : 08.00 - 22.00
Whatsapp us

+31 63 222 1111

Mon - Sun : 08.00 - 22.00

Frequently asked questions

Can I exchange my wetsuit for another size?

You can! If you’re looking for the quickest way to exchange your wetsuit, we’d recommend ordering the size you need at the same time as returning the original wetsuit. Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received.

What is the return process?

If for any reason you decide that your SRFACE items aren’t right for you within 30 days from the day you receive them, the return process is easy. For selected countries (Netherlands only) use the attached returns label from the original SRFACE bag.

 




For other countries visit www.srface.com/returns to request your pre paid return label. Once received, print the prepaid shipping label and drop the bag off at your nearest parcel shop.

 




Provided the items are received in donatable condition, we’ll process a full refund once we receive them back at our facility. Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received. If you used a debit card, you should see the money in your account within five working days. This can take longer for credit cards; you should see the money in your account within seven working days. Paypal can take up to two working days.

When will I receive my order?

Our products are usually shipped on the day the order is placed. Once your package is shipped, you’ll receive a shipping confirmation email with a tracking number. Depending on the country where you live, you can expect your item/s to take 1-5 working days to arrive at your door.

Netherlands and Belgium: Next day delivery.

France, Germany, United Kingdom: 2-3 business days.

Portugal, Spain: 3-5 business days.

Rest of Europe: 4-6 business days.

When will my refund be processed?

Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received. If you used a debit card, you should see the money in your account within five working days. This can take longer for credit cards; you should see the money in your account within seven working days. Paypal can take up to two working days.

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