FAQ

Size & thickness

How do I choose the right size wetsuit?

Input your body length, weight, chest and waist size into our Size Finder and we’ll recommend the perfect size. Sizes are body sizes, not garment dimensions. Or use our Brand Converter to compare the size of your current wetsuit by brand to a SRFACE size.  If you have multiple matches in the Size Finder, choose the smaller size for a snug fit and less water entry, or the bigger one for more comfort and getting in and out of your wetsuit easier. All body types are different, the size chart is a guideline only. Not sure which size to choose? Contact our customer support through web chat, phone or whatsapp. Body height Measure your hight in a straight line from flat ground to the top of your head. Measure your chest size Measure around the widest part of your chest, just under your armpits at the nipple line. Waist size Measure around your waistline, just above your belly button and below your rib cage.

What thickness do you recommend?

Input the region and time of year you will be surfing into our Thickness Calculator and we’ll recommend the best thickness. It you are still unsure, feel free to contact our customer support through web chat, phone or whatsapp. Read more about choosing the right wetsuit thickness.

Can I try on the wetsuit in a store?

To keep our wetsuits affordable, SRFACE doesn’t rent, own or work with retail stores. Our Size Finder guarantees a perfect fit, but if you’re not sure what size to choose, our customer support team are reachable through web chat, telephone or whatsapp.

Design & production

Why do you offer only one type of wetsuit in different thicknesses?

At SRFACE we like to keep things simple. Our product is at the heart of everything we do so we focus all our attention on making sure it’s the best it can possibly be. The result is one flawless design that features everything you need in a wetsuit... and nothing you don’t.

Are SRFACE wetsuits eco-friendly?

We strive to make our product as eco-friendly as possible. By working with sustainable materials and partners, we’re reducing CO2 emission and our ecological footprint. We use limestone neoprene, which is more eco-friendly than its petroleum based predecessor. You can contribute yourself by recycling your SRFACE packaging which has been neatly designed for use as a wetsuit bag.

Features

What is limestone neoprene?

Limestone is an earth mined product that replaces the nasty petrochemicals in neoprene. It is a more eco-friendly alternative to petroleum based neoprene and features superior insulation and flexibility qualities.

What is smoothskin?

Smoothskin is a heat treated neoprene that possesses superior insulation qualities. There is no outside lining on smoothskin panels meaning  the wind chill factor is dramatically reduced, keeping your upper body much warmer without affecting the overall performance of your wetsuit. Smoothskin is less flexible than untreated neoprene so is used only to make up the chest and back panels.

What is plush lining?

SRFACE plush is a soft fabric lining used on the inside of  all SRFACE wetsuits. Possessing superior insulation qualities and providing additional comfort against the skin, plush lining will keep you warm for longer without compromising performance. The SRFACE 5mm and 4mm wetsuits feature plush lining to the body and upper leg panels. The 3mm wetsuit features plush lining to the body panels only.

What are sealed and taped seams?

Our outside rubber seal is the first line of defence against cold water. And the tape on the inside of your wetsuit reinforces the seams, blocks cold and reduces chafing against the skin. Every SRFACE wetsuit features sealed and taped seams.

SRFACE products

How do I take care of my wetsuit?

After every surf, rinse your wetsuit with cold water. Then hang your wetsuit, preferably by the waist, in a dry and shady place to drip dry. Do not leave your wetsuit in the sun as this will damage the materials. Do not put your wetsuit in a washing machine or dryer. Do not use a blowdryer or chemicals.

Can I use SRFACE wetsuits for diving?

No. SRFACE wetsuits have been exclusively designed for use during surface (above) water sports such as surfing, kiteboarding, windsurfing, kayaking, sailing etc. Do not use a SRFACE wetsuit for diving.

Do you sell kids / womens wetsuits?

Not yet, but we’ll keep you updated on our website and through social media.

Do you sell other sizes (XXL, XXS)?

Not yet, but we’ll keep you updated on our website and through social media.  

Do you sell hooded wetsuits?

Not yet, but we’ll keep you updated on our website and through social media.

Do you sell boots / gloves / shorties, etc?

Not yet, but we’ll keep you updated on our website and through social media.  

About SRFACE

Do you have a showroom?

No. To keep our wetsuits affordable, SRFACE doesn’t rent, own or work with retail spaces. We are human however, so feel free to reach out and talk to us should you have any questions!

Where is SRFACE based?

SRFACE is an online company with its headquarters in the Netherlands and its R&D department in South Africa. 

Who are the faces behind SRFACE?

SRFACE was born out of the curiosity of friends and entrepreneurs brought together by the sport. We’re Augustus, Christiaan, Reinier, Jeroen and Thijs. Amazed at the price of performance wetsuits, we made it our mission to find a way of bringing an affordable high-end wetsuit on to the market.

Do you work with team riders?

SRFACE works with ambassadors; people who are just as passionate about our wetsuits and surfing as we are, and love to spread our story.

Returns & exchange

Can you tell me more about the 30 day trial?

Try it on, paddle out, cut back, get tubed. You can try any of our products for 30 days from the day you receive them. This post-purchase, risk-free 30 day trial serves as our return policy. If you decide your SRFACE wetsuit isn’t for you, return it in the original SRFACE bag. Simply use the returns label from the original packaging (Netherlands only) or visit www.srface.com/returns to request your pre paid return label. 100% of your original payment will be refunded.

What is the return process?

If for any reason you decide that your SRFACE items aren’t right for you within 30 days from the day you receive them, the return process is easy. For selected countries (Netherlands only) use the attached returns label from the original SRFACE bag.  

For other countries visit www.srface.com/returns to request your pre paid return label. Once received, print the prepaid shipping label and drop the bag off at your nearest parcel shop.  

Provided the items are received in donatable condition, we’ll process a full refund once we receive them back at our facility. Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received. If you used a debit card, you should see the money in your account within five working days. This can take longer for credit cards; you should see the money in your account within seven working days. Paypal can take up to two working days.

Do I have to pay for the return?

No. Simply use the returns label from the original packaging (Netherlands only) or visit www.srface.com/returns to request your pre paid return label.

Can I exchange my wetsuit for another size?

You can! If you’re looking for the quickest way to exchange your wetsuit, we’d recommend ordering the size you need at the same time as returning the original wetsuit. Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received.

What kind of warranty does SRFACE offer?

We offer one year warranty on workmanship and manufacturing defects on your wetsuit. This does not include normal wear and tear. Our wetsuits are carefully assembled by hand with attention to detail to ensure high quality standards are met. Should you experience any issues with your warranty, please contact our support team. Find out more over at www.srface.com/warranty.

Orders & shipping

When will I receive my order?

Our products are usually shipped on the day the order is placed. Once your package is shipped, you’ll receive a shipping confirmation email with a tracking number. Depending on the country where you live, you can expect your item/s to take 1-5 working days to arrive at your door.
Netherlands and Belgium: Next day delivery. France, Germany, United Kingdom: 2-3 business days. Portugal, Spain: 3-5 business days. Rest of Europe: 4-6 business days.

When will my refund be processed?

Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received. If you used a debit card, you should see the money in your account within five working days. This can take longer for credit cards; you should see the money in your account within seven working days. Paypal can take up to two working days.

What type of payments do you accept?

We currently accept iDeal, credit and debit cards (selected countries), and Paypal.

How much is shipping?

Shipping is free! If your country is not listed, please contact us at support@srface.com.

Do you ship to my country?

If your country is not listed, please contact us at support@srface.comWe currently ship to: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.     

What carrier do you use?

It depends on the country we are shipping to, but we always carefully select the best carrier to ensure the delivery time is as short as possible.