Orders & shipping
Do I have to pay import duties or local VAT for non-EU orders?
EU Free shipping / no duties / local VAT included in the priceUnited Kingdom Free shipping / no duties / local VAT included in the price (for orders under £600)Guernsey / Jersey / Canary Islands EUR 25,- shipping / no duties / local VAT included in the priceNorway / Switzerland Free shipping / duties + VAT to be paid by customer on receivalUnited States / Canada Free shipping / no duties / local sales tax included in the priceIsreal / Morocco / Australia EUR 35,- shipping / duties + VAT to be paid by customer on receivalHong Kong EUR 45,- shipping / no duties / no VAT
How can I track my order?
You can track your order at track.srface.com. Enter your order number and email address or your tracking number.
How long does shipping take?
Our products are usually shipped on the day the order is placed. Once your package is shipped, you’ll receive a shipping confirmation email with a tracking number. Depending on the country where you live, you can expect your items to take 1 to 5 business days to arrive at your door. Our carrier does not deliver packages on Saturdays, so if you order a wetsuit on Friday it will be usually delivered after the weekend.Belgium, France, Germany and the Netherlands: 1-3 business days Rest of the EU: 2-5 business days Rest of the world: 3-6 business daysTrack your order at track.srface.com.
When will my refund be processed?
Your refund will be processed via the payment method used to place the order, usually within five business days from the day that your item has been received. If you used a debit card, you should see the money in your account within five business days. This can take longer for credit cards; you should see the money in your account within seven business days. Paypal can take up to two business days.
What type of payments do you accept?
We currently accept iDeal, credit and debit cards (selected countries), and Paypal.
How much is shipping?
Shipping is free for most countries. For some countries outside of the EU we charge a fee which will be added in the checkout.
Do you ship to my country?
If your country is not listed, please contact us at email@example.com. We currently ship to: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
What carrier do you use?
Our preferred carriers are UPS and DPD.
Can I redirect my package?
Yes you can! For UPS orders: Create a UPS My Choice account and follow the steps. For DPD orders: Browse to DPD Predict and follow the steps.
My delivery is delayed, what can I do?
If your tracking number hasn’t updated for more than 72 hours on business days, we recommend contacting your carrier to start an investigation.
My order never arrived, what can I do?
If your carrier considers your package lost or damaged, please contact us for a replacement order.
Returns & exchange
Can you tell me more about the 30 day trial?
Try it on, paddle out, cut back, get tubed. You can try any of our products for 30 days from the day you receive them. This post-purchase, risk-free 30 day trial serves as our return policy. If you decide your SRFACE wetsuit isn’t for you, return it in the original SRFACE bag. Simply activate your free return label by visiting srface.com/returns. 100% of your original payment will be refunded.
What is the return process?
If for any reason you decide that your SRFACE items aren’t right for you within 30 days from the day you receive them, the return process is easy. Simply activate your free return label by visiting srface.com/returns and drop your package off at the nearest UPS Access Point. Provided the items are received in donatable condition, we’ll process a full refund once we receive them back at our facility. Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received. If you used a debit card, you should see the money in your account within five working days. This can take longer for credit cards; you should see the money in your account within seven working days. Paypal can take up to two working days.
Do I have to pay for the return?
No. Simply activate your free return label by visiting srface.com/returns.
Can I exchange my wetsuit for another size?
You can! If you’re looking for the quickest way to exchange your wetsuit, we’d recommend ordering the size you need at the same time as returning the original wetsuit. Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received.
What kind of warranty does SRFACE offer?
We offer one year warranty on workmanship and manufacturing defects on your wetsuit. This does not include normal wear and tear. Our wetsuits are carefully assembled by hand with attention to detail to ensure high quality standards are met. Should you experience any issues with your warranty, please contact our support team. Find out more over at www.srface.com/warranty.
How do I request a warranty repair or replacement?
It is important to us to manage our warranty cases as efficiently as possible. Therefore, please request a repair or replacement of your product using our warranty form. Please review our warranty policy before you do. We will review your warranty claim within 5 business days and will email you with our findings and the next steps.
Size & thickness
How do I choose the right wetsuit size?
Input your body height, weight, chest and waist size into our wetsuit Size Finder and we’ll recommend the perfect wetsuit size. Sizes are body sizes, not garment dimensions. If you have multiple matches in the Size Finder, choose the smaller size for a snug fit and less water entry, or the bigger size for more comfort and getting in and out of your wetsuit easier. All body types are different, the size chart is a guideline only. Not sure which wetsuit size to choose? Contact our customer support through web chat. Or read more about choosing the right wetsuit size. Body heightMeasure your height in a straight line from flat ground to the top of your head. Chest sizeMeasure around the widest part of your chest, just under your armpits at the nipple line. Waist sizeMeasure around your waistline, just above your belly button and below your rib cage.
What wetsuit thickness do you recommend?
Different water temperatures require different wetsuit neoprene thicknesses. We recommend the following wetsuit thicknesses for the indicated water temperatures:
2/2 neoprene top
|20 - 35°C||68 - 95°F|
|2/2 wetsuit||18 - 25°C||64 - 77°F|
|3/2 full suit||14 - 20°C||57 - 68°F|
|4/3 full suit||10 - 18°C||50 - 65°F|
|5/4 full suit||5 - 13°C||41 - 55°F|
5/4 hooded full suit
|4 - 10°C||39 - 50°F|
What neoprene panel thickness is used in SRFACE wetsuits?
Can I try on the wetsuit in a store?
To keep our wetsuits affordable, SRFACE doesn’t rent, own or work with retail stores. We are an online wetsuit shop. Our Size Finder guarantees a perfect fit, but if you’re not sure what size to choose, our customer support team are reachable through web chat.
Design & production
Are SRFACE wetsuits eco-friendly?
We strive to make our product as eco-friendly as possible. By working with sustainable materials and partners, we’re reducing CO2 emission and our ecological footprint. We use limestone neoprene, which is more eco-friendly than its petroleum based predecessor. SRFACE Eco wetsuits are made with Yulex®️, a neoprene free material. This flexible foam is made from natural rubber which is sustainably harvested from rubber trees in Sri Lanka. You can contribute yourself by recycling your SRFACE packaging which has been neatly designed for use as a wetsuit bag.
How and where are SRFACE wetsuits produced?
SRFACE wetsuits are produced in small batches, which allows us to continuously update and improve our designs. Our wetsuits are carefully assembled by hand with great attention to detail. We’ve partnered with the world’s leading wetsuit manufacturer to guarantee top-of-the-line quality. Every single wetsuit is checked and tested before it’s packed and shipped to your doorstep. Our wetsuits are made in Cambodia and Thailand.
What is limestone neoprene?
Limestone is an earth mined product that replaces the nasty petrochemicals in neoprene. It is a more eco-friendly alternative to petroleum based neoprene and features superior insulation and flexibility qualities.
What is smoothskin?
Smoothskin is a heat treated neoprene that possesses superior insulation qualities. There is no outside lining on smoothskin panels meaning the wind chill factor is dramatically reduced, keeping your upper body much warmer without affecting the overall performance of your wetsuit. Smoothskin is less flexible than untreated neoprene so is used only to make up the chest and back panels.
What is plush lining?
SRFACE plush is a soft fabric lining used on the inside of all SRFACE wetsuits. Possessing superior insulation qualities and providing additional comfort against the skin, plush lining will keep you warm for longer without compromising performance. The SRFACE 5mm winter wetsuit features plush lining to the body and upper leg panels. The SRFACE 4mm and 3mm wetsuits features plush lining to the body panels only.
What are sealed and taped seams?
Our outside rubber seal is the first line of defence against cold water. And the tape on the inside of your wetsuit reinforces the seams, blocks cold and reduces chafing against the skin. Every SRFACE wetsuit features sealed and taped seams.
Which wetsuit is warmer, the Heat or the Remix?
Choose the Heat if you’re surfing in very cold and windy conditions. The smoothskin panels protect against windchill and the sealed seams make the wetsuit almost water proof. Choose the Remix if you’re looking for a more all-round high quality wetsuit that performs well in all conditions. It will be a little colder than the Heat in windy conditions. However, it’s more flexible than the Heat and Yamamoto #40 neoprene is slightly warmer in normal surfing conditions than our regular limestone neoprene.
What is the difference between SRFACE Heat, Flex, Remix and Eco wetsuits?
SRFACE Heat wetsuits are optimized for insulation, offer extra windchill protection and are ideal for colder conditions and longer sessions. Our Heat wetsuits feature limestone neoprene, 360° stretch lining, a single lined smoothskin chest and back panel, 100% liquid sealed and taped seams, plush insulation and sealed cuffs. SRFACE Flex wetsuits are designed for maximum freedom of motion and are ideal for warmer days and shorter sessions. Our Flex wetsuits feature fully double lined limestone neoprene, 360° stretch lining, Glued and Blindstitched (GBS) seams, 100% taped inside seams, plush insulation and sealed cuffs. SRFACE Remix wetsuits are the latest addition to our wetsuit range and combine ultimate Heat and Flex thanks to the state-of-the-art Japanese Yamamoto #40 neoprene. Our Remix wetsuits feature fully double lined Yamamoto #40 limestone neoprene, 360° stretch lining, Glued and Blindstitched (GBS) seams, 100% taped inside seams, plush insulation and sealed cuffs. SRFACE Eco wetsuits are made with Yulex®, a neoprene free material. This flexible foam is made from natural rubber which is sustainably harvested from rubber trees in Sri Lanka. Our Eco wetsuits feature fully double lined neoprene-free natural rubber foam, recycled 360° stretch lining, Glued and Blindstitched (GBS) seams, 100% hand taped inside seams, recycled plush insulation and sealed cuffs.
How do I take care of my wetsuit?
After every surf, rinse your wetsuit with cold water. Then hang your wetsuit, preferably by the waist, in a dry and shady place to drip dry. Do not leave your wetsuit in the sun as this will damage the materials. Do not put your wetsuit in a washing machine or dryer. Do not use a blowdryer or chemicals. We’ve put together a complete SRFACE wetsuit care guide with our best tips.
Can I use SRFACE wetsuits for diving?
No. SRFACE wetsuits have been exclusively designed for use during surface (above) water sports such as surfing, kiteboarding, windsurfing, kayaking, sailing etc. Do not use a SRFACE wetsuit for diving.
Do you sell kids wetsuits?
Not yet, but we’ll keep you updated on our website and through social media.
Do you sell other sizes (XXL, XXS)?
Not yet, but we’ll keep you updated on our website and through social media.
Do you sell boots / gloves / hoods, etc?
Yes! And we'll continue to add more products in the future.
Do you sell refurbished wetsuits?
Yes we do. Our refurbished wetsuits are professionally cleaned and 'as new'. They were surfed once or twice and returned, and don't have any visual wear or damage. We offer them at a 10% discount, and availability is limited. Normal return and warranty conditions apply. You can find an overview of our refurbished stock here. Simply click the size you want and it will be added to your cart. Subscribe to our news letter to get notified when new refurbished wetsuits become available.
Do you have a showroom?
No. To keep our wetsuits affordable, SRFACE doesn’t rent, own or work with retail spaces. We are human however, so feel free to reach out and talk to us should you have any questions!
Where is SRFACE based?
SRFACE is an online company with its headquarters in the Netherlands and its R&D department in South Africa.
Who are the faces behind SRFACE?
SRFACE was born out of the curiosity of friends and entrepreneurs brought together by the sport. We’re Augustus, Christiaan, Reinier, Jeroen, Thijs, Darcey, Jan, Michael, Adi, Antonia, Dorelia, Marianne and Sieuwe. Amazed at the price of performance wetsuits, we made it our mission to find a way of bringing an affordable high-end wetsuit on to the market.
Sponsorship or partnership with SRFACE
For sponsorship or partnership requests, please email to firstname.lastname@example.org.