Introducing a mindful approach to returns
At SRFACE, we are committed not only to providing you with top-quality wetsuits but also to protecting the environment we all cherish. As part of our ongoing efforts to promote sustainability and reduce carbon emissions, we have made some changes to our shipping and return policy.
Effective immediately, we will be implementing a nominal return fee of €5 / £5 / $5 per returned item. We will continue to offer free shipping, but only for orders over €100 / £100 / $100. By introducing the return fee, we aim to discourage unnecessary returns and to encourage taking a couple of minutes to take your body measurements before ordering, fostering a more mindful shopping experience. Our primary objective is to assist you in finding the perfect wetsuit on your very first purchase for the right price.
Quality over quantity
We believe that sustainability starts with conscious consumption. By reducing the number of returns, we significantly reduce the energy and resources consumed in the shipping process. This small step can have a big impact on minimizing our collective carbon footprint, contributing to the fight against climate change, and preserving our precious natural environment. This new policy will also help us reduce unnecessary costs and provide you with the best price possible.
Perfect fit guarantee
We stand behind the quality and fit of our wetsuits. To ensure you have the best possible experience, we encourage you to take your body measurements and use our Size Finder (curious how? check out the instructions below). You can always reach out to our customer support for personalized assistance. By making informed decisions during the purchasing process, we can reduce the need for returns and find the ideal wetsuit that meets your needs.
To get the best results when using the Size Finder, fill in all the fields with your body measurements. All you need is a flexible tape measure (or rope and ruler) and a scale. Here are some useful tips for taking your measurements:
Before you start measuring
Ideally, you should be measured wearing only your undergarments. However, close-fitting clothing will be fine. Do not measure yourself wearing jeans, sweats, or other bulky clothing. It will make a difference!
Stand against a doorpost and lay a book vertically on the top of your head. Measure from the floor to the bottom of the book to determine your exact height.
Take into account that your body weight is not a guarantee for a perfect fit. Body weight is distributed differently for every individual. We recommend taking all your body measurements to find the right size.
Measure around the widest part of your chest, just under your armpits at the nipple line. Your measurements might be influenced by breathing in and out, and by muscle contraction. To correct for this, use the average of your inhalation and exhalation while breathing naturally in a relaxed state, evenly distributing your breath between your belly and chest.
Measure around your waistline, just above your belly button and below your rib cage. Use the same correction technique as for your chest.
This one is for the ladies only. Put your feet together and measure around the widest part of your hips. This will usually be roughly just above the crotch line.
No match or multiple matches?
Reach out to our customer support for personalized assistance! We are available 7 days per week on our live chat on our website.
Surfers know that the true test of a wetsuit is how it feels and fits when you get it wet. That’s why we give you 30 days to put it to the test – sand, salt, wax, the works. We want you to have the opportunity to thoroughly evaluate the fit, feel, and performance of your SRFACE wetsuit, confident that it is the right choice for you.
Finding the right wetsuit size
Everyone wants to have a wetsuit that fits flawlessly and enhances your surfing experience. To assist you in making an informed decision, we offer a comprehensive Size Finder and a dedicated team of experts to help you find the right wetsuit size. Here are some useful tips to determine if a wetsuit is the right fit for you:
Snug but comfortable
Your wetsuit should feel tight the first time you try it on and will loosen up after a couple of sessions. However, you should not feel restricted in any way. Air paddle and do a few squats. How does it feel?
Check if the arms and legs reach the wrist and ankle. Your knee pads should be right on your knee cap and you shouldn’t have too much excess material on your belly and back.
You should be able to move your arms and shoulders around freely. It’s okay to feel some material in your armpits when stationary. Can you lift your arms without too much resistance?
Join us in making a positive impact
We truly appreciate your support as we strive for a more sustainable future together. By making conscious decisions and embracing this return fee, you become an active participant in our shared mission to protect our planet for future generations of surfers.
Should you have any questions or require further assistance, please don’t hesitate to reach out to our dedicated customer support, who are always ready to help you.
Thank you for choosing SRFACE. Let’s enjoy the waves, protect our oceans, and make a positive impact on our planet!
The ultimate wetsuit for every surfer