Carte Cadeau SRFACE

€50

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FAQ's

FAQ


Shipping is free on orders over €100/£100/$100 for most countries. For some countries outside of the eu we charge a fee which will be added in the checkout. For orders under €100/£100/$100 we charge a minimum of €5/£5/$5 shipping depending on your country.

Our products are usually shipped on the day the order is placed. Once your package is shipped, you’ll receive a shipping confirmation email with a tracking number. Depending on the country where you live, you can expect your items to take 1 to 5 business days to arrive at your door. Our carrier does not deliver packages on saturdays, so if you order a wetsuit on friday it will be usually delivered after the weekend.

Belgium, France, Germany and The Netherlands: 1-3 business days

Rest of the EU: 2-5 business days

Rest of the world: 3-6 business days

Track your order at track.srface.com.

If, within 30 days of receiving your SRFACE items, you decide that they aren't right for you for any reason, rest assured that the return process is easy. Simply activate your return label by visiting returns and drop your package off at the nearest UPS Access Point. Provided the items are received in donatable condition, we’ll process a full refund once we receive them back at our facility. We charge €5/£5/$5 per return to promote conscious consumption, minimizing our collective carbon footprint. This amount will be deducted from your refund. Your refund will be processed via the payment method used to place the order, usually within five business days from the notification that your item has been received. If you used a debit card, you should see the money in your account within five working days. This can take longer for credit cards; you should see the money in your account within seven working days. Paypal can take up to two working days.

If your country is not listed, please contact us at support@srface.com. We currently ship to: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luembourg, Malta, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom (UK), United States (US)

We charge €5 per returned item to promote conscious consumption, minimizing our collective carbon footprint. This amount will be deducted from your refund.

FREE SHIPPING OVER €100

FREE SHIPPING OVER €100

30 DAY RISK-FREE TRIAL

30 DAY RISK-FREE TRIAL

INTUITIVE SIZE FINDER

INTUITIVE SIZE FINDER

NO-NONSENSE WARRANTY

NO-NONSENSE WARRANTY