Our products are usually shipped on the day the order is placed. Once your package is shipped, you’ll receive a shipping confirmation email with a tracking number. Depending on the country where you live, you can expect your items to take 1 to 5 business days to arrive at your door. Our carrier does not deliver packages on Saturdays, so if you order a wetsuit on Friday it will be usually delivered after the weekend.

Belgium, France, Germany and the Netherlands: 1-3 business days

Rest of the EU: 2-5 business days

Rest of the world: 3-6 business days

Track your order at track.srface.com.

If, within 30 days of receiving your SRFACE items, you decide that they aren’t right for you for any reason, rest assured that the return process is easy. Simply activate your return label by visiting srface.com/returns and drop your package off at the nearest UPS Access Point. Provided the items are received in donatable condition, we’ll process a full refund once we receive them back at our facility. We charge €5/£5/$5 per return to promote conscious consumption, minimizing our collective carbon footprint. This amount will be deducted from your refund. Your refund will be processed via the payment method used to place the order, usually within five business days from the notification that your item has been received. If you used a debit card, you should see the money in your account within five working days. This can take longer for credit cards; you should see the money in your account within seven working days. Paypal can take up to two working days.

You can! If you’re looking for the quickest way to exchange your wetsuit, we’d recommend ordering the size you need at the same time as returning the original wetsuit. Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received. We charge €5/£5/$5 per return to promote conscious consumption, minimizing our collective carbon footprint. This amount will be deducted from your refund.

If your tracking number hasn’t updated for more than 72 hours on business days, we recommend contacting your carrier to start an investigation.

Your refund will be processed via the payment method used to place the order, usually within five business days from the day that your item has been received. If you used a debit card, you should see the money in your account within five business days. This can take longer for credit cards; you should see the money in your account within seven business days. Paypal can take up to two business days. We charge €5/£5/$5 per return to promote conscious consumption, minimizing our collective carbon footprint. This amount will be deducted from your refund.

We offer one year warranty on workmanship and manufacturing defects on your wetsuit. This does not include normal wear and tear. Our wetsuits are carefully assembled by hand with attention to detail to ensure high quality standards are met. Should you experience any issues with your warranty, please contact our support team. Find out more over at www.srface.com/warranty.

It is important to us to manage our warranty cases as efficiently as possible. Therefore, please request a repair or replacement of your product using our warranty form. Please review our warranty policy before you do. We will review your warranty claim within 5 business days and will email you with our findings and the next steps.