Frequently asked questions

Orders and shipping


EU
Free shipping (orders >€100) / no duties / local VAT included in the price

United Kingdom
Free shipping (orders >£100) / no duties / local VAT included in the price (for orders under £600)

Guernsey / Jersey / Canary Islands / Malta / Cyprus
EUR 35,- shipping / no duties / local VAT included in the price

Norway / Switzerland
Free shipping (orders >€100)/ duties + VAT to be paid by customer on receival

United States / Canada
Free shipping (orders >$100)/ no duties / local sales tax included in the price

Isreal / Morocco / Australia / South Africa / New Zealand
EUR 35,- shipping / duties + VAT to be paid by customer on receival

Hong Kong / Japan
EUR 45,- shipping / no duties / no VAT

You can track your order at track.srface.com. Enter your order number and email address or your tracking number.

Our products are usually shipped on the day the order is placed. Once your package is shipped, you’ll receive a shipping confirmation email with a tracking number. Depending on the country where you live, you can expect your items to take 1 to 5 business days to arrive at your door. Our carrier does not deliver packages on Saturdays, so if you order a wetsuit on Friday it will be usually delivered after the weekend.

Belgium, France, Germany and the Netherlands: 1-3 business days
Rest of the EU: 2-5 business days
Rest of the world: 3-6 business days

Track your order at track.srface.com.

Your refund will be processed via the payment method used to place the order, usually within five business days from the day that your item has been received. If you used a debit card, you should see the money in your account within five business days. This can take longer for credit cards; you should see the money in your account within seven business days. Paypal can take up to two business days. We charge €5/£5/$5 per return to promote conscious consumption, minimizing our collective carbon footprint. This amount will be deducted from your refund.

We currently accept iDeal, credit and debit cards (selected countries), and Paypal.

Shipping is free on orders over €100/£100/$100 for most countries. For some countries outside of the EU we charge a fee which will be added in the checkout. For orders under €100/£100/$100 we charge a minimum of €5/£5/$5 shipping depending on your country.

If your country is not listed, please contact us at support@srface.com. We currently ship to: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luembourg, Malta, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom (UK), United States (US).

Our preferred carriers are UPS and DPD.

Yes you can! For UPS orders: Create a UPS My Choice account and follow the steps. For DPD orders: Browse to DPD Predict and follow the steps.

If your tracking number hasn’t updated for more than 72 hours on business days, we recommend contacting your carrier to start an investigation.

If your carrier considers your package lost or damaged, please contact us for a replacement order.

Returns and exchange


Try it on, paddle out, cut back, get tubed. You can try any of our products for 30 days from the day you receive them. This post-purchase, risk-free 30 day trial serves as our return policy. If you decide your SRFACE wetsuit isn’t for you, return it in the original SRFACE bag. Simply activate your return label here. We charge €5/£5/$5 per return to promote conscious consumption, minimising our collective carbon footprint. This amount will be deducted from your refund.

If, within 30 days of receiving your SRFACE items, you decide that they aren't right for you for any reason, rest assured that the return process is easy. Simply activate your return label here and drop your package off at the nearest UPS Access Point. Provided the items are received in donatable condition, we’ll process a full refund once we receive them back at our facility. We charge €5/£5/$5 per return to promote conscious consumption, minimizing our collective carbon footprint. This amount will be deducted from your refund. Your refund will be processed via the payment method used to place the order, usually within five business days from the notification that your item has been received. If you used a debit card, you should see the money in your account within five working days. This can take longer for credit cards; you should see the money in your account within seven working days. Paypal can take up to two working days.

We charge €5/£5/$5 per return to promote conscious consumption, minimizing our collective carbon footprint. This amount will be deducted from your refund.

You can! If you’re looking for the quickest way to exchange your wetsuit, we’d recommend ordering the size you need at the same time as returning the original wetsuit. Your refund will be processed via the payment method used to place the order, usually within five working days from the notification that your item has been received. We charge €5/£5/$5 per return to promote conscious consumption, minimizing our collective carbon footprint. This amount will be deducted from your refund.

We offer one year warranty on workmanship and manufacturing defects on your wetsuit. This does not include normal wear and tear. Our wetsuits are carefully assembled by hand with attention to detail to ensure high quality standards are met. Should you experience any issues with your warranty, please contact our support team. Find out more here.

It is important to us to manage our warranty cases as efficiently as possible. Therefore, please request a repair or replacement of your product using our warranty form. Please review our warranty policy before you do. We will review your warranty claim within 5 business days and will email you with our findings and the next steps.

Size and thickness


Input your body height, weight, chest and waist size into our wetsuit Size Finder and we’ll recommend the perfect wetsuit size. Sizes are body sizes, not garment dimensions. If you have multiple matches in the Size Finder, choose the smaller size for a snug fit and less water entry, or the bigger size for more comfort and getting in and out of your wetsuit easier. All body types are different, the size chart is a guideline only. Not sure which wetsuit size to choose? Contact our customer support through web chat. Or read more about choosing the right wetsuit size.

Body height
Measure your height in a straight line from flat ground to the top of your head.

Chest size
Measure around the widest part of your chest, just under your armpits at the nipple line.

Waist size
Measure around your waistline, just above your belly button and below your rib cage.

Different water temperatures require different wetsuit neoprene thicknesses. We recommend the following wetsuit thicknesses for the indicated water temperatures:

If you are not sure what wetsuit thickness to choose, feel free to contact our customer support through live chat. Read more about choosing the right wetsuit thickness here.

Accordion Question Image
Accordion Question Image

To keep our wetsuits affordable, SRFACE doesn’t rent, own or work with retail stores. We are an online wetsuit shop. Our Size Finder guarantees a perfect fit, but if you’re not sure what size to choose, our customer support team are reachable through live chat.

Design and production


We strive to make our product as eco-friendly as possible. By working with sustainable materials and partners, we’re reducing CO2 emission and our ecological footprint. We use limestone neoprene, which is more eco-friendly than its petroleum based predecessor. SRFACE Eco wetsuits are made with Yulex®️, a neoprene free material. This flexible foam is made from natural rubber which is sustainably harvested from rubber trees in Sri Lanka. You can contribute yourself by recycling your SRFACE packaging which has been neatly designed for use as a wetsuit bag.

SRFACE wetsuits are produced in small batches, which allows us to continuously update and improve our designs. Our wetsuits are carefully assembled by hand with great attention to detail. We’ve partnered with the world’s leading wetsuit manufacturer to guarantee top-of-the-line quality. Every single wetsuit is checked and tested before it’s packed and shipped to your doorstep. Our wetsuits are made in Cambodia and Thailand.

Features


Limestone is an earth mined product that replaces the nasty petrochemicals in neoprene. It is a more eco-friendly alternative to petroleum based neoprene and features superior insulation and flexibility qualities.

Smoothskin is a heat treated neoprene that possesses superior insulation qualities. There is no outside lining on smoothskin panels meaning the wind chill factor is dramatically reduced, keeping your upper body much warmer without affecting the overall performance of your wetsuit. Smoothskin is less flexible than untreated neoprene so is used only to make up the chest and back panels.

SRFACE plush is a soft fabric lining used on the inside of all SRFACE wetsuits. Possessing superior insulation qualities and providing additional comfort against the skin, plush lining will keep you warm for longer without compromising performance. SRFACE winter wetsuits features plush lining to the body and upper leg panels. While SRFACE summer wetsuits features plush lining to the body panels only, or require no plush lining at all.

Our outside rubber seal is the first line of defence against cold water. And the tape on the inside of your wetsuit reinforces the seams, blocks cold and reduces chafing against the skin. SRFACE Heat wetsuits feature sealed and taped seams.

SRFACE products


Choose the Heat if you’re surfing in very cold and windy conditions. The smoothskin panels protect against windchill and the sealed seams make the wetsuit almost water proof. Choose the Remix if you’re looking for a more all-round high quality wetsuit that performs well in all conditions. It will be a little colder than the Heat in windy conditions. However, it’s more flexible than the Heat and Yamamoto #40 neoprene is slightly warmer in normal surfing conditions than our regular limestone neoprene.

SRFACE Heat wetsuits are optimized for insulation, offer extra windchill protection and are ideal for colder conditions and longer sessions. Our Heat wetsuits feature limestone neoprene, 360° stretch lining, a single lined smoothskin chest and back panel, 100% liquid sealed and taped seams, plush insulation and sealed cuffs.

SRFACE Flex wetsuits are designed for maximum freedom of motion and are ideal for warmer days and shorter sessions. Our Flex wetsuits feature fully double lined limestone neoprene, 360° stretch lining, Glued and Blindstitched (GBS) seams, 100% taped inside seams, plush insulation and sealed cuffs.

SRFACE Remix wetsuits are the latest addition to our wetsuit range and combine ultimate Heat and Flex thanks to the state-of-the-art Japanese Yamamoto #40 neoprene. Our Remix wetsuits feature fully double lined Yamamoto #40 limestone neoprene, 360° stretch lining, Glued and Blindstitched (GBS) seams, 100% taped inside seams, plush insulation and sealed cuffs.

SRFACE Eco wetsuits are made with Yulex®, a neoprene free material. This flexible foam is made from natural rubber which is sustainably harvested from rubber trees in Sri Lanka. Our Eco wetsuits feature fully double lined neoprene-free natural rubber foam, recycled 360° stretch lining, Glued and Blindstitched (GBS) seams, 100% hand taped inside seams, recycled plush insulation and sealed cuffs.

After every surf, rinse your wetsuit with cold water. Then hang your wetsuit, preferably by the waist, in a dry and shady place to drip dry. Do not leave your wetsuit in the sun as this will damage the materials. Do not put your wetsuit in a washing machine or dryer. Do not use a blowdryer or chemicals.We’ve put together a complete SRFACE wetsuit care guide with our best tips.

No. SRFACE wetsuits have been exclusively designed for use during surface (above) water sports such as surfing, kiteboarding, windsurfing, kayaking, sailing etc. Do not use a SRFACE wetsuit for diving.

Not yet, but we’ll keep you updated on our website and through social media.

Not yet, but we’ll keep you updated on our website and through social media.  

Yes! And we'll continue to add more products in the future. 

Yes we do. Our refurbished wetsuits are professionally cleaned and 'as new'. They were surfed once or twice and returned, and don't have any visual wear or damage. We offer them at a 10% discount, and availability is limited. Normal return and warranty conditions apply. You can find an overview of our refurbished stock here. Simply click the size you want and it will be added to your cart. Subscribe to our news letter to get notified when new refurbished wetsuits become available.

About SRFACE


No. To keep our wetsuits affordable, SRFACE doesn’t rent, own or work with retail spaces. We are human however, so feel free to reach out and talk to us should you have any questions!

SRFACE is an online company with its headquarters in the Netherlands and its R&D department in South Africa. 

SRFACE was born out of the curiosity of friends and entrepreneurs brought together by the sport. Amazed at the price of performance wetsuits, we made it our mission to find a way of bringing an affordable high-end wetsuit on to the market.

For sponsorship or partnership requests, please email to marketing@srface.com.