SRFACE is a direct-to-consumer wetsuit scaleup focussed on designing high-end products and delivering exceptional customer service. Since the launch of our brand in 2018 we’re growing rapidly in Europe.

We’re a passionate team of founders, partners, employees, and ambassadors based in The Netherlands, France, United Kingdom, South Africa, Portugal and Germany. We love surfing. We even love surfing in cold water. We believe that the more you surf, the better you feel. Amazed at the high price of quality wetsuits, we made it our mission to design the wetsuit we couldn’t find, at a price we could afford.

As Marketing & Support intern you’ll be immersed in the heart of our E-commerce business. You’ll learn all about delivering exceptional 1st and 2nd line customer support through our single channel support platform. When you’re not talking to customers, you’ll be assisting our marketing team in the daily operation: Preparing social media posts, engaging with followers, writing blog and SEO content and talking to our ambassadors about their surf adventures. 

We believe in learning by doing. You start your day by checking our customer support dashboard with our Operations & Support Manager. Are there any open tickets or follow-ups to address? After emailing a customer with a proposal for their warranty request and emailing our fulfilment partner about a lost package, you check into our project management app Asana and start working on your scheduled and newly assigned tasks for the day. You help a couple of potential customers find the right wetsuit size and advise someone on the best wetsuit thickness for their next surf trip. The waves are on, so you’re going for a quick lunch surf session!

Whenever you’re not talking to customers and after your inbox is cleared, you jump on a short call with our Ecommerce & Brand Manager to discuss the next blog post you’re writing: “10 tips to buying a wetsuit online”. You draft the article in the afternoon and browse our content library to find some good images for the post. You finish the day with writing some captions for upcoming social media posts. 

• You love surfing and want to learn more about wetsuits and the surf industry
• You’re fluent in English (both written and spoken)
• You want to learn more about (online) customer support
• You want more experience with writing, editing and social media (management)
• You’re tech savvy
• You’re independent and well organized: A self-starter who doesn’t need a boss to tell him or her what to do
• You’re not afraid to keep learning and receive feedback: You naturally ask questions and try to understand and improve things

At SRFACE, we envision a world where surfers spend less money on their wetsuit and more time in the water. Our goal is to become the world’s largest wetsuit brand, setting the standard in the industry for accessibility, shopping experience, quality and innovation.

• Work remote: Work wherever you want: From the beach, Bali, Portugal, home… it’s up to you. All you need is a good internet connection and a laptop.

• Surf: We’re surfers… so when the waves are on, we’ll make it work.

• Team: We started this business so we could surf and enjoy the adventure together. Want to join?

• Work & learn: Work with and learn from an experienced team of like minded entrepreneurs and surfers.

• Career: We’re a fast growing scaleup with career opportunities

• Internship compensation: A monthly internship compensation of €400 to cover your expenses.

We aim to become the world’s biggest surf company. Yep, that’s quite a mission. To accomplish this goal we’re looking for people who dare to dream big. Send your motivation and resume to jobs@srface.com or apply directly below.